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CHIC - a pluggable solution for community help in context

	Association for Computing Machinery -ACM-: 4th Nordic Conference on Human-Computer Interaction 2006. Proceedings : Changing roles, NordiCHi 2006, Oslo, Norway, October 14-18, 2006 New York: ACM, 2006 (ACM International Conference Proceedings Series 189) ISBN: 1-59593-325-5 S.212-221
	Nordic Conference on Human-Computer Interaction (NordiCHI) <4, 2006, Oslo>

	Englisch
	Konferenzbeitrag
	Fraunhofer FIT ()

Abstract
Online "Helps" must capture the problem of decontextualisation. In the literature the following three methods are presented to bridge the gap between the user\'s problem situation and the provided help: using methods of the information retrieval, computer mediated communication and techniques of context awareness.Focusing on professional help only is a drawback most help systems research have today. In order to overcome these shortcomings, this paper presents how the different help methods can be combined with the concepts of community based help systems by using Wikis.
We will argue that the next big step is to integrate Wikis into the applications so that there is a more seamless transition between the use context and using the Wiki as a Help System.In order to prove our concept, we designed a CHiC (Community Help in Context) prototype based on Eclipse, and use it in a rich client for a Groupware-System.