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2021
Conference Paper
Titel
Transfer of Service Research into Companies
Abstract
The systematic transfer of research results into practice is indispensable for solving a wide range of operational problems. It is also a key driver of innovation - an increasingly vital economic factor. This applies equally to the field of service research, which provides a key source of knowledge for service companies. A current study is investigating how this knowledge is obtained and used by German service providers. The study also provides a starting point to discuss implications for service research.