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Towards a Capability Based Approach to Strengthen the Strategic Decision Making Process for Developing Smart Products and Services in SMEs

: Frings, Sandra; Kett, Holger


Leitner, Christine (Ed.); Ganz, Walter (Ed.); Satterfield, Debra (Ed.); Bassano, Clara (Ed.):
Advances in the Human Side of Service Engineering : Proceedings of the AHFE 2021 Virtual Conference on the Human Side of Service Engineering, July 25-29, 2021, USA
Cham: Springer Nature, 2021 (Lecture Notes in Networks and Systems 266)
ISBN: 978-3-030-80839-6
ISBN: 978-3-030-80840-2
ISBN: 978-3-030-80841-9
DOI: 10.1007/978-3-030-80840-2
International Conference on Applied Human Factors and Ergonomics (AHFE) <12, 2021, Online>
International Conference on the Human Side of Service Engineering <2021, Online>
Fraunhofer IAO ()

For manufacturing companies, especially small and medium enterprises (SMEs), the digital transformation is often a large step - creating digital and “smart” products even more. In advance, SMEs need to know how well they are prepared to smartify their products. We are developing a maturity, capability and measures based approach which is used to strengthen the strategic decision making process for developing smart products and services in SMEs. The methodical tool kit is designed to be the foundation to structurally analyse an SME and derive measures to initially smartify its product offers.