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Impacts of Professional Education Measures on the Digital Transformation in Organisations

: Ahner, Lena; Bayrak, Yasemin; Cleaver, Imogen; Ge, Maximilian; Neuhüttler, Jens; Urmetzer, Florian


Leitner, Christine (Ed.); Ganz, Walter (Ed.); Satterfield, Debra (Ed.); Bassano, Clara (Ed.):
Advances in the Human Side of Service Engineering : Proceedings of the AHFE 2021 Virtual Conference on the Human Side of Service Engineering, July 25-29, 2021, USA
Cham: Springer Nature, 2021 (Lecture Notes in Networks and Systems 266)
ISBN: 978-3-030-80839-6
ISBN: 978-3-030-80840-2
ISBN: 978-3-030-80841-9
DOI: 10.1007/978-3-030-80840-2
International Conference on Applied Human Factors and Ergonomics (AHFE) <12, 2021, Online>
International Conference on the Human Side of Service Engineering <2021, Online>
Ministerium für Wirtschaft, Arbeit und Wohnungsbau Baden-Württemberg WM BW
Business Innovation Engineering Center
Fraunhofer IAO ()

Digitalisation in all sectors and industries has shortened innovation cycles and puts companies under pressure to retain their competitive abilities. The need to acquire new knowledge and capabilities has led to a rising demand for cooperation of industry with universities and technology innovation centres. These organisations now need to provide suitable measures for knowledge and technology transfer and ultimately account for effectivity and impact of their measures. Based on research on knowledge transfer as well as information technology, we suggest a model for evaluating impact of professional education measures that looks at individual and organisational impacts separately. This paper helps to better understand how teaching interventions can contribute to the capability of business organisations to implement digital technologies.