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How Higher Education Institutions and Technology Innovation Centres can support Organisations through IoT Digital Transformations

: Ge, Maximilian; Ahner, Lena; Bayrak, Yasemin; Cleaver, Imogen; Neuhüttler, Jens; Urmetzer, Florian


Leitner, Christine (Ed.); Ganz, Walter (Ed.); Satterfield, Debra (Ed.); Bassano, Clara (Ed.):
Advances in the Human Side of Service Engineering : Proceedings of the AHFE 2021 Virtual Conference on the Human Side of Service Engineering, July 25-29, 2021, USA
Cham: Springer Nature, 2021 (Lecture Notes in Networks and Systems 266)
ISBN: 978-3-030-80839-6
ISBN: 978-3-030-80840-2
ISBN: 978-3-030-80841-9
DOI: 10.1007/978-3-030-80840-2
International Conference on Applied Human Factors and Ergonomics (AHFE) <12, 2021, Online>
International Conference on the Human Side of Service Engineering <2021, Online>
Ministerium für Wirtschaft, Arbeit und Wohnungsbau Baden-Württemberg WM BW
Business Innovation Engineering Center
Fraunhofer IAO ()

Digital technologies in Industry 4.0, such as, the Internet of Things (IoT), are enabling transformation of organisations across industry sectors at increasing scale. Organisations are predicted to benefit from both economic efficiencies and the adoption of novel business models, enabled by smart technologies. However, there is reported to be low human capability within industry to achieve IoT transformations. We present an empirically derived model of organisations’ educational learning needs at three stages along a digital transformation journey, focusing on the combination of business and technology knowledge transfer in executive education programmes. Our work contributes to the adoption of new digital technologies in industry by improving the offerings of knowledge transfer providers in this area.