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Framework and Functionality Patterns for Smart Service Innovation

: Koldewey, C.; Meyer, M.; Stockbrügger, P.; Dumitrescu, R.; Gausemeier, J.

Volltext ()

Procedia CIRP 91 (2020), S.851-857
ISSN: 2212-8271
Conference on Design (Dn) <30, 2020, Online>
Zeitschriftenaufsatz, Konferenzbeitrag, Elektronische Publikation
Fraunhofer IEM ()

Industry 4.0 is accompanied by an increasing spread of cyber-physical systems (CPS), which allows for the collection of vast amounts of data along the product life cycle. This opens a whole new range of possibilities for the providers of these CPSs to offer advantageous digital services based on system data-so-called smart services. But finding promising smart services ideas is not trivial. Henceforth, we propose a framework consisting of a smart service ideation canvas, as well as supporting tools to derive the necessary information to fill it. Most noteworthy are 20 functionality patterns for smart services.