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Agile Guideline for Development of Smart Services in Manufacturing Enterprises with Support of Artificial Intelligence

: Freitag, Mike; Hämmerle, Oliver


Lalic, Bojan ; International Federation for Information Processing -IFIP-:
Advances in Production Management Systems. The Path to Digital Transformation and Innovation of Production Management Systems. IFIP WG 5.7 International Conference, APMS 2020. Proceedings. Pt.I : Novi Sad, Serbia, August 30 - September 3, 2020
Hannover: IFIP, 2020 (IFIP advances in information and communication technology 591)
ISBN: 978-3-030-57992-0 (Print)
ISBN: 978-3-030-57993-7 (Online)
ISBN: 978-3-030-57994-4
ISBN: 978-3-030-57995-1
International Conference on Advances in Production Management Systems (APMS) <2020, Online>
Bundesministerium für Bildung und Forschung BMBF (Deutschland)
Innovationen für die Produktion, Dienstleistung und Arbeit von morgen; 02K18D112; SmARtPlaS
Intelligente, Augmented Reality gestützte Produktionsprozesse in der Galvanotechnik
Bundesministerium für Bildung und Forschung BMBF (Deutschland)
02L18A230; DigiLab NPO
Digitallabor Non-Profit-Organisationen 4.0
Fraunhofer IAO ()

The shift from product-oriented to service-oriented business requires a rethink, especially in traditional companies in the mechanical and plant engineering industry. This guideline for the development of Smart Services is intended to illustrate the complexity and thus improve their handling, supporting the planning and modelling of a Smart Service. The Design Thinking Process is the first step in understanding the challenges associated with the reorientation of the business and in designing appropriate solutions. In the second step, an important part of the rethinking process of companies is the proactive development, revision or complete redesign of their business models. The third part of this guideline is the concept of agile service engineering with support of artificial intelligence, which can be understood as a link between the design thinking process and business model development and can be used as a management tool.