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Managing knowledge in manufacturing: Results of a Delphi Study in European manufacturing industry

: Armbruster, H.; Jung Erceg, P.; Pandza, K.; Dreher, C.


International journal of foresight and innovation policy : IJFIP 3 (2007), Nr.2, S.256-276
ISSN: 1740-2816
Fraunhofer ISI ()
Delphi methodology; European Manufacturing Industry; foresight study; knowledge acquisition; knowledge development; knowledge management; knowledge sharing

We examine the role and importance of knowledge management in European manufacturing, based on a comprehensive Delphi survey that covers a wide range of aspects relevant for future competitiveness of European manufacturing. The importance of various knowledge management activities, their estimated time of realisation, effects on employment, competitiveness, living and working conditions and possible barriers of implementation such as the level of education and qualification, economic viability, social acceptability, technical feasibility are analysed. The results highlight the consensus about the importance of knowledge as a strategically important resource and indicate a shift from resource-based towards knowledge-based manufacturing has already started. The results reveal inconsistencies between avowed importance of knowledge management and scepticism toward some aspects that potentially foster knowledge developments. It also indicates that education emerges as frequently mentioned barrier for implementing knowledge management activities. The paper concludes with policy recommendations aimed at strengthening knowledge-based production in the European manufacturing.