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Toward an integrative model of trust for digital emergency communication

: Fotouhi Tehrani, Pouyan; Kalckreuth, Niklas von; Lamprecht, Selma

Volltext urn:nbn:de:0011-n-5957883 (1.4 MByte PDF)
MD5 Fingerprint: 32649416742841cc4a8efdbd88f58f29
Erstellt am: 9.7.2020

Hughes, Amanda (Ed.):
ISCRAM 2020, 17th International Conference on Information Systems for Crisis Response and Management. Conference Proceedings : Blacksburg, Virginia (USA), May 24th-27th, 2020
Blacksburg, Va.: Virginia Tech, 2020
ISBN: 978-1-949373-27-1
International Conference on Information Systems for Crisis Response and Management (ISCRAM) <17, 2020, Blacksburg/Va.>
Konferenzbeitrag, Elektronische Publikation
Fraunhofer FOKUS ()
trust; emergency management; digital communication; modeling

Digital technologies have become an integral enabler of communication during various phases of emergency management (EM). A crucial prerequisite of effective communication between authorities and the public during EM is the establishment of adequate mutual trust. Trust, however, is an elusive concept which is not easily translatable into technical settings. In this paper we propose an integrative model of trust in digital communication and show how such model can be advantageous in assessing and improving trust relations in context of EM. Our interdisciplinary model, which is based on findings from psychology, sociology and computer sciences provides an abstraction which not only seizes both subjective and objective as well as personal and non-personal, \eg institutional or cultural, aspects of trust but at the same time is concrete enough to be applicable to real-life scenarios.