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Tangible Ecosystem Design: Developing Disruptive Services for Digital Ecosystems

: Nass Bauer, Claudia; Trapp, Marcus


Association for Computing Machinery -ACM-:
Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019 : Glasgow, Scotland UK, May 04 - 09, 2019
New York: ACM, 2019
ISBN: 978-1-4503-5971-9
Art. C20
Conference on Human Factors in Computing Systems (CHI) <2019, Glasgow>
Fraunhofer IESE ()
Creativity; Digital Transformation; Disruptive Business; Innovation Methods; Workshop

The epoch of the platform economy has arrived. Companies face the question of how to build up disruptive digital services with disruptive business models and establish a digital ecosystem. Traditional UCD methods concentrate on the conception of particular services. Nevertheless, most of these are isolated solutions of single companies. Building services for the digital transformation era requires additional methods to come up with end-to-end consumer experiences and sustainable business models across boundaries of single companies for benefiting consumers. In this course participants learn the "Tangible Ecosystem Design? Method (TED), that supports the conception of Digital Ecosystems by using tangible elements.