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Cross-organizational workflow management using blockchain technology - towards applicability, auditability, and automation

: Fridgen, Gilbert; Radszuwill, Sven; Urbach, Nils; Utz, Lena

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Association for Information Systems -AIS-:
51st Hawaii International Conference on System Sciences, HICSS 2018. Proceedings : Hilton Waikoloa Village, Hawaii, January 3 - 6, 2018
AIS Electronic Library (AISeL), 2018
ISBN: 978-0-9981331-1-9
Hawaii International Conference on System Sciences (HICSS) <51, 2018, Waikoloa Village/Hawaii>
Konferenzbeitrag, Elektronische Publikation
Fraunhofer FIT ()
Blockchain; workflow management; business process management; auditability

Bringing Blockchain technology and business process management together, we follow the Design Science Research approach and design, implement, and evaluate a Blockchain prototype for cross-organizational workflow management together with a German bank. For the use case of a documentary letter of credit we describe the status quo of the process, identify areas of improvement, implement a Blockchain solution, and compare both workflows. The prototype illustrates that the process, as of today paper-based and with high manual effort, can be significantly improved. Our research reveals that a tamper-proof process history for improved auditability, automation of manual process steps and the decentralized nature of the system can be major advantages of a Blockchain solution for cross-organization al workflow management. Further, our research provides insights how Blockchain technology can be used for business process management in general.