Hier finden Sie wissenschaftliche Publikationen aus den Fraunhofer-Instituten.

Smart service lifecycle management

A framework and use case
: Freitag, Mike; Wiesner, Stefan


Moon, Ilkyeong (Ed.) ; International Federation for Information Processing -IFIP-; International Federation for Information Processing -IFIP-, Working Group 5.7 Advances in Production Management Systems:
Advances in production management systems. IFIP WG 5.7 International Conference, APMS 2018. Pt.2: Smart manufacturing for industry 4.0 : Seoul, Korea, August 26-30, 2018; Proceedings
Cham: Springer International Publishing, 2018 (IFIP advances in information and communication technology 536)
ISBN: 978-3-319-99706-3 (Print)
ISBN: 978-3-319-99707-0 (Online)
International Conference on Advances in Production Management Systems (APMS) <2018, Seoul>
European Commission EC
H2020; 636804; PSYMBIOSYS
Product-Service sYMBIOtic SYStems
Bundesministerium für Bildung und Forschung BMBF
169110; iSrv
Intelligente Servicesysteme
Fraunhofer IAO ()

This paper focuses on the growing importance of offering Smart Services by manufacturing companies, which are enabled through the increasing amount of data available following Industry 4.0 implementation. Gradually, product-oriented industries are turning into service-oriented industries, where customers are much more involved in developing and delivering services than in developing and delivering products. The ability to offer Smart Services creates a competitive advantage for a company, as it can provide individually configured value-added services to the customer. However, expert interviews and work with industrial use cases show that the knowledge how to realize such Smart Services is still rudimental, in spite of high expectations. Therefore, a Smart Service Lifecycle Management is introduced, formalizing the support needs of the industry and the phases of the lifecycle in a framework, covering business, service and network elements. Parts of this framework has been successfully applied to develop a Monitoring Service for an industrial use case in video surveillance.