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ServiceDesign with the ServiceBlueprint

: Meis, J.; Schöpe, L.

Knowledge Systems Institute Graduate School -KSI-, Skokie/Ill.:
18th International Conference on Software Engineering & Knowledge Engineering, SEKE 2006. Proceedings : San Francisco, Calif.
San Francisco: KSI, 2006
ISBN: 1-891706-18-7
International Conference on Software Engineering and Knowledge Engineering (SEKE) <18, 2006, San Francisco/Calif.>
Fraunhofer ISST ()
Service Design; Service Blueprint; service process model; smart living

Service Engineering is the approved approach for designing customer oriented service processes. Service engineering consists of several phases; from situationanalysis to service creation and service design to service management. This article will describe how the method service blueprint can be used to design service processes with special focus on the new application domain smart living. One special requirement of this application domain is the use of local components (actuators, sensors) within service processes. Now the method service blueprint has to be extended to enable it to model the information produced or consumed by these local components. This article will show how this extended method supports service providers to improve the quality of customer oriented service processes.