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  4. The catch(es) with smart home - Experiences of a Living Lab field study
 
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2017
Conference Paper
Title

The catch(es) with smart home - Experiences of a Living Lab field study

Abstract
Smart home systems are becoming an integral feature of the emerging home IT market. Under this general term, products mainly address issues of security, energy savings and comfort. Comprehensive systems that cover several use cases are typically operated and managed via a unified dashboard. Unfortunately, research targeting user experience (UX) design for smart home interaction that spans several use cases or covering the entire system is scarce. Furthermore, existing comprehensive and user-centered long-term studies on challenges and needs throughout phases of information collection, installation and operation of smart home systems are technologically outdated. Our 18-month Living Lab study covering 14 households equipped with smart home technology provides insights on how to design for improving smart home appropriation. This includes a stronger sensibility for household practices during setup and configuration, flexible visualizations for evolving demands and an extension of smart home beyond the location.
Author(s)
Jakobi, T.
Ogonowski, C.
Castelli, N.
Stevens, G.
Wulf, V.
Mainwork
CHI 2017, CHI Conference on Human Factors in Computing Systems. Proceedings  
Conference
Conference on Human Factors in Computing Systems (CHI) 2017  
DOI
10.1145/3025453.3025799
Language
English
Fraunhofer-Institut für Angewandte Informationstechnik FIT  
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