Fraunhofer-Gesellschaft

Publica

Hier finden Sie wissenschaftliche Publikationen aus den Fraunhofer-Instituten.

Embedding unaffiliated volunteers in crisis management systems

Deploying and supporting the concept of intermediary organizations
 
: Zettl, Veronika; Ludwig, Thomas; Kotthaus, Christoph; Skudelny, Sascha

:
Volltext (PDF; )

Comes, Tina (Ed.) ; International Community on Information Systems for Crisis Response and Management -ISCRAM-:
14th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2017. Proceedings : Agility is coming; May 21 - 24, 2017, Albi, France
Albi, 2017
S.421-431
International Conference on Information Systems for Crisis Response and Management (ISCRAM) <14, 2017, Albi>
Bundesministerium für Bildung und Forschung BMBF
13N13559; KOKOS
Unterstützung der Kooperation mit freiwilligen Helfern in komplexen Einsatzlagen
Bundesministerium für Bildung und Forschung BMBF
13N13560; KOKOS
Unterstützung der Kooperation mit freiwilligen Helfern in komplexen Einsatzlagen
Bundesministerium für Bildung und Forschung BMBF
13N13561; KOKOS
Unterstützung der Kooperation mit freiwilligen Helfern in komplexen Einsatzlagen
Englisch
Konferenzbeitrag, Elektronische Publikation
Fraunhofer IAO ()

Abstract
Citizens engaging in crisis management spontaneously and without affiliation to an (honorary) aid organization are a social phenomenon on the rise. Even though public engagement is desirable, it receives mixed reactions by crisis management experts. They claim that “the crowd” has to be managed to ensure a successful crisis response and recovery, leading to high coordination efforts which cannot be achieved by the authorities. To understand the obstacles in cooperation and to overcome them better, this study examines existing patterns of cooperation. The study employed in-depth interviews (n=13) in two use cases (flooding, n=4; migrant crisis, n=9) with public authorities, aid organizations and engaged citizens. Results indicate that collaboration works successfully when an intermediary organization bridges the coordination gap between authorities and the public. In addition to the concept of intermediary organizations, two ICT approaches supporting collaboration in crisis events are described: Public Displays and the so-called ‘Security Arena.

: http://publica.fraunhofer.de/dokumente/N-461947.html