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Service and usability engineering based approach for flexible mobility

: Hörold, Stephan; Kummer, Robert; Sander, Bastian; Mayas, Cindy; Krömker, Heidi


Kurosu, Masaaki (Ed.):
Human-computer interaction. 18th international conference, HCI International 2016. Pt.3: Novel user experiences : Toronto, ON, Canada, July 17-22, 2016; Proceedings
Cham: Springer International Publishing, 2016 (Lecture Notes in Computer Science 9733)
ISBN: 978-3-319-39512-8 (Print)
ISBN: 978-3-319-39513-5 (Online)
International Conference on Human-Computer Interaction (HCI International) <18, 2016, Toronto>
Fraunhofer IFF ()

Changing general conditions, e.g. demographic change, rural flight and diminishing funds, and new expectations from mass transit users are compelling transportation companies, especially mass transit authorities, to develop new and flexible mobility services. This paper describes an approach that combines methods of service and usability engineering and also presents the initial results of analyses and specifications. The findings reveal the different views of companies and users and serve to identify the challenges of and opportunities for new flexible and user-centered mobility services.