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Transformation of the EFQM approach from business towards operations excellence

: Jäger, Andreas; Matyas, Kurt

Volltext urn:nbn:de:0011-n-4024493 (534 KByte PDF)
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Erstellt am: 15.7.2016

Production Engineering. Research and development 10 (2016), Nr.3, S.277-291
ISSN: 0944-6524
ISSN: 1863-7353
Zeitschriftenaufsatz, Elektronische Publikation
Fraunhofer Austria ()
EFQM Excellence Modell; Leistungsmessung

The purpose of this paper is to provide an enabler-based approach for a supervised self-assessment of operations excellence (OsE). Based on the latest approaches of excellence in operations from the literature as well as on the philosophy of the EFQM model, an OsE working definition was developed. In contrast to operational excellence (OE), which deal exclusively with the optimization of result driven processes, OsE promotes the enhancement of operation-specific enablers and linked results. The evaluation of crucial cause-effect relationships of relevant enabler and result criteria supports the determination of a company’s capability to achieve sustainability and excellence in terms of its operations. To foster a methodical integration of OsE in organizations, a phase model for a systematic assessment process was designed and verified with 24 companies in the Austrian machinery and metalware industries.