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Linking service- and capability-driven design - Towards a framework for designing digital business

: Bärenfänger, Rieke; Leveling, Jens; Otto, Boris

Nissen, Volker ; TU Ilmenau:
Multikonferenz Wirtschaftsinformatik, MKWI 2016. Bd.2 : Technische Universität Ilmenau, 09. - 11. März 2016
Ilmenau: Univ.-Verl. Ilmenau, 2016
ISBN: 978-3-86360-132-4
ISBN: 3-86360-132-7
Multikonferenz Wirtschaftsinformatik (MKWI) <2016, Ilmenau>
Fraunhofer IML ()
Fraunhofer ISST ()
Digital Business Engineering; Digital Business Models; Digital Commerce; Digital Economy

The digitization of the economy and society requires enterprises from all industries to revisit their business models and prepare their organizations for the digital age. The design of "smart" products and services, the involvement of prosumers, and the intensifying interconnection of supply chains are signs of this transformation. Each of these scenarios builds on improved availability and interchangeability of data. In order to successfully transform their business and be able to develop valuable new services, companies require methodological help. To address this need, this paper proposes a service-capability design framework for digital businesses. The framework is developed theoretically based on the literature and earlier research. It consists of a meta-model and a highlevel reference model. The framework is retroactively applied to a real-world digital use case to demonstrate its validity.