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Exploring organizational level continuance of cloud-based enterprise systems

: Walther, Sebastian; Sarker, Saonee; Urbach, Nils; Sedera, Darshana; Eymann, Torsten; Otto, Boris


Association for Information Systems -AIS-:
23rd European Conference on Information Systems, ECIS 2015. Online resource : Completed Research Papers, 26 - 29 May 2015, Münster
AIS Electronic Library (AISeL), 2015
ISBN: 978-3-00-050284-2
Paper 194
European Conference on Information Systems (ECIS) <23, 2015, Münster>
Fraunhofer FIT ()
Cloud Computing; Enterprise Systems; IS Success; Organizational Benefits; organizational-level analysis; software as a service

As cloud computing has become a mature technology broadly being adopted by companies across all industries, cloud service providers are increasingly turning their attention to retaining their customers. However, only little research has been conducted on investigating the antecedents of service continuance in an organizational context. To address this gap in research, we carried out a quantitative-empirical study. We developed a conceptual model that builds on previous research on organizational level continuance. We tested this model, using survey data gathered from IT decision makers of companies which have adopted cloud enterprise systems. The data was analyzed using PLS. The results show that continuance intention can be predicted both by socio-organizational and technology-related factors, explaining 55.9 % of the dependent variable’s variance. Besides cloud specific findings, the study also enhances knowledge in the area of organizational level system continuance as well as its connection to IS success.