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2015
Conference Paper
Titel
Development of smart services in manufacturing companies
Abstract
The digitisation of products and processes is an important trend in manufacturing companies. This also changes business models and influences the offering of product-related services. In particular, a new type of highly IT-based services, the so-alled ""smart services"", will provide various new possibilities for companies. A reference framework consisting of a process-activity model, methods and tools as well as organisational arrangements shows, how such complex services can be developed in a structured way.