Publica
Hier finden Sie wissenschaftliche Publikationen aus den Fraunhofer-Instituten. Development of smart services in manufacturing companies
| Sundbo, J. ; European Association for Research on Services -RESER-:
Innovative Services in the 21st Century. The 25th Annual RESER Conference 2015. Proceedings : September 10-12, 2015, Copenhagen, Denmark
Espoo: VTT, 2015
ISBN: 978-87-7349-921-4
14 S. |
| European Association for Research on Services (RESER Conference) <25, 2015, Copenhagen> |
| European Commission EC
FP7-NMP; 609005; T-REX
Lifecycle Extension Through Product Redesign And Repair, Renovation, Reuse, Recycle Strategies for Usage & Reusage-Oriented Business Model |
|
| Englisch |
| Konferenzbeitrag, Elektronische Publikation |
| Fraunhofer IAO () |
Abstract
The digitisation of products and processes is an important trend in manufacturing companies. This also changes business models and influences the offering of product-related services. In particular, a new type of highly IT-based services, the so-alled “smart services”, will provide various new possibilities for companies. A reference framework consisting of a process-activity model, methods and tools as well as organisational arrangements shows, how such complex services can be developed in a structured way.