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Measuring negative user experience

: Magin, Dominik Pascal; Maier, Andreas; Hess, Steffen


Marcus, Aaron (Ed.):
Design, user experience, and usability. Users and interactions. 4th international conference, DUXU 2015. Proceedings. Pt.2: Users and interactions : Held as part of HCI International 2015, Los Angeles, CA, USA, August 2 - 7, 2015
Cham: Springer International Publishing, 2015 (Lecture Notes in Computer Science 9187)
ISBN: 978-3-319-20897-8 (Print)
ISBN: 978-3-319-20898-5 (Online)
International Conference on Design, User Experience, and Usability (DUXU) <4, 2015, Los Angeles/Calif.>
International Conference on Human-Computer Interaction (HCI International) <17, 2015, Los Angeles/Calif.>
Fraunhofer IESE ()
user experience; emotion

Nowadays, the induction of positive user experience is a vital aspect of the development of smartphone applications. Existing approaches aim at engineering good user experience to make applications more enjoyable and pleasurable. Especially in business applications, employees need to be motivated to perform their tasks, in order to increase efficiency and effectiveness. Negative user experience lowers user acceptance and decreases motivation. A study was conducted to identify factors that can cause negative user experience. This study found negative aspects of an example mobile application, of which Usability and Utility have been found to directly contribute to a negative Emotions and thus to negative user experience.