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Metrics for cooperative systems

: Jeners, N.; Prinz, W.


Association for Computing Machinery -ACM-:
GROUP 2014, 18th International Conference on Supporting Groupwork. Proceedings : November 9-12, 2014, Sanibel Island, Florida, USA
New York: ACM, 2014
ISBN: 978-1-4503-3043-5
International Conference on Supporting Group Work (GROUP) <18, 2014, Sanibel Island/Fla.>
Fraunhofer FIT ()

This paper proposes performance indicators and metrics for the analysis of shared workspaces. We investigate user activity in various electronic workspaces of a shared workspace system and compare these on the basis of the proposed metrics: activity, productivity and cooperativity. Based on these results we further investigate the intensity of cooperation on shared documents. The investigations show that the proposed metrics permit an identification of the current cooperation status of a workspace as well as a classification of workspaces and benchmarking of the cooperation maturity.