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Developing intuitive user interfaces by integrating users' mental models into requirements engineering

: Löffler, Diana; Hess, Anne; Maier, Andreas; Hurtienne, Jörn; Schmitt, Hartmut

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Hone, Kate (Ed.) ; British Computer Society -BCS-; Association for Computing Machinery -ACM-:
HCI 2013 - The internet of things. 27th International BCS Human Computer Interaction Conference. Proceedings : Brunel University, London, UK, 9 - 13 September 2013
London: BCS, 2013
Art. 15, 10 S.
International Human Computer Interaction Conference (HCI) <27, 2013, London>
Konferenzbeitrag, Elektronische Publikation
Fraunhofer IESE ()
requirements engineering; intuitive use; usability engineering; interface design; user interfaces; small and medium enterprise

Today, the demand for software that is 'intuitive to use' is very high. In fact, this has become a determining factor for the success of a system. However, building software that is intuitive to use is challenging. This is particularly true for small and medium-sized enterprises (SMEs). They have to face a variety of problems to remain competitive: Usually no or just small staff is available that is specialized in user requirements engineering research, design, and testing. Furthermore, time schedules and budget are tight. All these factors require a method that delivers creative and intuitive-to-use software even with little design experience and expertise. In this paper, we address this problem by introducing a method for capturing and specifying the user's mental models with image schemas and image-schematic metaphors during the requirements engineering phase of a software engineering project. This method also enables SMEs to systematically transfer these elicited requirements into design solutions, which then result in software that is intuitive to use.