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Interactions between service and product lifecycle management

: Wiesner, Stefan; Freitag, Mike; Westphal, Ingo; Thoben, Klaus-Dieter

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Procedia CIRP 30 (2015), S.36-41
ISSN: 2212-8271
Industrial Product-Service Systems Conference (IPS2) <7, 2015, Grenoble>
European Commission EC
FP7-ICT; 284860; MSEE
Manufacturing Service Ecosystem
Zeitschriftenaufsatz, Konferenzbeitrag, Elektronische Publikation
Fraunhofer IAO ()

The adoption of advanced manufacturing intelligence technologies requires managing the interaction of information in Product-Service Systems (PSS) by combining Product (PLM) and Service Lifecycle Management (SLM). While up to now no sound methodology exists, there is a strong need to have bi-directional coordination and interaction between PLM and SLM in a systematic way. A further challenge is to close loops, for example feedback from service delivery to the beginning-of-life phase of products. The objective of this paper is therefore to identify the interactions between SLM and PLM in manufacturing firms, based on expert interviews and illustrated in PSS use cases.