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Automated border control: A comparative usability study at two european airports

 
: Oostveen, A.-M.; Kaufmann, Mario; Krempel, Erik; Grasemann, Gunther

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Volltext (PDF; )

Abraham, Ajith P. (Ed.) ; International Association for Development of the Information Society -IADIS-:
8th Multi Conference on Computer Science and Information Systems, MCCSIS 2014 : 15-19 July, Lisbon, Portugal; Proceedings of 8th European Conference on Data Mining 2014 and 8th International Conference Intelligent Systems and Agents 2014
Lisbon: IADIS Press, 2014
ISBN: 978-989-8704-10-8
8 S.
Multi Conference on Computer Science and Information Systems (MCCSIS) <8, 2014, Lisbon>
European Conference on Data Mining (DM) <8, 2014, Lisbon>
International Conference Intelligent Systems and Agents <8, 2014, Lisbon>
European Commission EC
FP7-SECURITY; 312583; FASTPASS
Englisch
Konferenzbeitrag, Elektronische Publikation
Fraunhofer IOSB ()
automated border control; e-gates; usability; passengers; biometrics

Abstract
Throughout Europe airports are increasingly installing automated border control (ABC) technologies as they are expected to improve security, streamline the traveling process, and facilitate better passenger experience. Although these e-gates have been in use for years, they are still underutilized by travellers. This might be partly due to problems with the systems’ usability. This paper presents a usability analysis of ABC e-gates at two large North-European international airports and compares their ease of use. Our study shows that there is scope for a better designed, standardized system with a more intuitive interface.

: http://publica.fraunhofer.de/dokumente/N-336463.html