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Challenges in a creative and dynamic environment

A process review at a medium-sized web company
 
: Diebold, Philipp; Lampasona, Constanza; Kemmann, Oliver; Kemmann, Christoph

Kaiserslautern: Fraunhofer IESE, 2014, 10 S.
IESE-Report, 069.14/E
Englisch
Bericht
Fraunhofer IESE ()
process improvement; process assessment; capability maturity model integration (CMMI); lessons learned; web site development

Abstract
Background: The web domain continues to be a growing market with a lot of software development and design. Thus, companies working in this domain have experienced growth in recent years, but are also facing new problems as a result, such as staff fluctuation. Objective: Our goal was to improve the development process of a medium-sized company in this domain by analyzing their current process and suggesting possible improvements. Method: To perform a process review of thecurrent development process, we used interviews for specific, previously defined CMMI process areas. The results of these were then presented to the company staff. Results: Based on the results of the current process area elicitation, a number of possible process improvements, including quick-wins, were suggested. All in all, we could summarize all findings and suggestions into four major categories of challenges: (1) organizational and project management, (2) development and quality assurance, (3) documentation, and (4) communication. Conclusions: During this project, we identified a number of lessons learned to improve their work as well as future improvement potential. The lessons learned by the company are related to their current development and how to implement the improvement suggestions.

: http://publica.fraunhofer.de/dokumente/N-333088.html