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Chemical industry: Servitization in niches

: Buschak, Daniela; Lay, Gunter


Lay, Gunter (Ed.) ; Fraunhofer-Institut für System- und Innovationsforschung -ISI-, Karlsruhe:
Servitization in Industry
Cham: Springer International Publishing, 2014
ISBN: 978-3-319-06934-0
eISBN: 978-3-319-06935-7
DOI: 10.1007/978-3-319-06935-7
Aufsatz in Buch
Fraunhofer ISI ()

The chemical industry represents an important share of global manufacturing and all other manufacturing sectors employ products made by the chemical industry. Its strong B2B focus makes the chemical industry an interesting subject for analysis of the state-of-the-art servitization in this industry. Even more interest in the chemical industry's servitization arises from the fact that United Nations Industrial Development Organization (UNIDO) is strongly promoting the service of "chemical leasing" because of its potential to reduce the environmental impact of the use of chemicals. Thus, this paper presents a state-of-the-art analysis of servitization in chemical industry. A review of the case study literature shows that chemical management services appeal only to a sub-group of chemicals, namely specialty chemicals. As a result, commonalities and differences between certain types of specialty chemicals and their service offer implications are highlighted. We categorise the providers and customers of chemical management services and conclude by evaluating the servitization potential of the chemical industry. The empirical basis of this research comes from the literature, case studies and firm documents.