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We need non-formal methods based on formal models in interaction design

: Maier, Andreas; Hess, Steffen


Ebert, Achim (Ed.) ; International Federation for Information Processing -IFIP-:
Building bridges. HCI, visualization, and non-formal modeling : IFIP WG 13.7 Workshops on Human-Computer Interaction and Visualization, 7th HCIV@ECCE 2011, Rostock, Germany, August 23, 2011, and 8th HCIV@INTERACT 2011, Lisbon, Portugal, September 5, 2011; Revised selected papers
Berlin: Springer, 2014 (Lecture Notes in Computer Science 8345)
ISBN: 3-642-54893-8
ISBN: 978-3-642-54893-2 (Print)
ISBN: 978-3-642-54894-9 (Online)
Workshop on Human-Computer Interaction and Visualization "Non-formal Modeling for Interaction Design" (HCIV@ECCE) <7, 2011, Rostock>
Workshop on Human-Computer Interaction and Visualization "Building Bridges - HCI and Visualization" (HCIV@INTERACT) <8, 2011, Lisbon>
Fraunhofer IESE ()
conceptual model; engineering; interaction engineering; human-computer interaction; human-system interaction; interaction design; interaction model

According to our experience, early collaboration with non-expert stakeholders aimed at designing interaction in a user-centered way is mandatory if the goal is a great user experience. We have found that insistence on formal modeling when collaborating with non-experts leads to insufficient results. Therefore, we propose a user-centered approach in order to enable collaboration and communication among expert and non-expert stakeholders. This non-formal approach should be based on a formal model, which also builds the common ground for discussions between all involved project stakeholders.