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Benefits and sacrifices of after-sales services in the German machine building industry

: Buschak, Daniela

Volltext (PDF; )

Baines, Tim (Ed.):
Growth through servitization. Drivers, enablers, processes and impact. Spring Servitization Conference, SSC 2014. Proceedings : Aston, UK, 12-14 May 2014
Birmingham, 2014
ISBN: 978-1-85449-472-6
Spring Servitization Conference (SSC) <2014, Aston>
Konferenzbeitrag, Elektronische Publikation
Fraunhofer ISI ()
manufacturing; Industrial Services

The paper describes different industrial services offered in the machine building industry. Based on a literature review benefits for the customer and benefits and requisites for the manufacturer in offering theses services are described. This is a preliminary study, thus implications for future research are derived.