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Benchmarking logistics services in German hospitals: A research status quo

: Hastreiter, Stefan; Buck, Moike; Jehle, Franziska; Wrobel, Heiko


Cai, X. ; Institute of Electrical and Electronics Engineers -IEEE-; IEEE Systems, Man and Cybernetics Society -SMC-:
10th International Conference on Service Systems and Service Management, ICSSSM 2013. Proceedings : Hong Kong, China, 17 - 19 July 2013
Piscataway, NJ: IEEE, 2013
ISBN: 978-1-4673-4434-0 (Print)
ISBN: 978-1-4673-3080-0
ISBN: 978-1-4673-4843-0
International Conference on Service Systems and Service Management (ICSSSM) <10, 2013, Hong Kong>
Fraunhofer IIS ()

Benchmarking is a powerful tool to provide organizations performance. Since the past years German hospitals are facing several reforms to lower their costs and raise their performance. Especially logistics services e.g. patient transport or catering logistics are appropriate and necessary to improve. The German research project BELOUGA develops a new Benchmarking approach for logistics services based on three case studies patient transport logistics, medical goods supply and operation personnel resource scheduling to reveal potentials for increasing hospitals performance. The paper shows the research status quo.