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Applying web accessibility to internet portals

: Gappa, H.; Nordbrock, G.


Universal access in the information society 3 (2004), Nr.1, S.80-87
ISSN: 1615-5289
Fraunhofer FIT ()
accessibility; usability; people with special needs; user study

Internet portals are becoming a very popular entry point to the Web. Users utilize them because of the big amount of information available to them. This paper aims to highlight the major hurdles disabled and/or older users encounter in Web portals, and to issue recommendations for their layout and structure based upon the results of a user requirements collection carried out by the authors. The findings pointed out that provision of a powerful search engine is essential for successful information retrieval. Moreover, due to the diversity and some times contradictory needs of the user groups under consideration, customization of information presentation plays an important role in ensuring accessibility and usability of Internet portals. The paper also includes a brief overview of the results in relation to the actual working draft of the Web Content Accessibility Guidelines 2.0.