Hier finden Sie wissenschaftliche Publikationen aus den Fraunhofer-Instituten.

A methodological framework with lessons learned for introducing business process management

: Adam, S.; Riegel, N.; Koch, M.


Nurcan, S.:
Enterprise, business-process and information Systems modeling : 14th international conference, BPMDS 2013, 18th international conference, EMMSAD 2013, held at CAiSE 2013, Valencia, Spain, June 17-18, 2013; Proceedings
Berlin: Springer, 2013 (Lecture Notes in Business Information Processing 147)
ISBN: 3-642-38483-8
ISBN: 978-3-642-38483-7
ISBN: 978-3-642-38484-4
International Conference on Business Process Modeling, Development and Support (BPMDS) <14, 2013, Valencia>
International Conference on Exploring Modeling Methods in Systems Analysis and Design (EMMSAD) <18, 2013, Valencia>
International Conference on Advanced Information Systems Engineering (CAiSE) <25, 2013, Valencia>
Fraunhofer IESE ()
business process management; lessons learned

Business process management (BPM) is becoming more and more important for organizations of different sizes. However, the introduction of BPM is a non-trivial task, requiring a lot of experience and helpful guidance in order to be successful. As existing BPM approaches are usually limited to descriptions on a high level of abstraction, they are typically not sufficient to support practitioners in this regard. This paper therefore presents a framework for the introduction of BPM that aims at providing systematic guidance through all the steps of a BPM adoption project. Among other aspects, it especially tackles the areas of a systematic method- and tool selection, which often cause difficulties in practice. In addition, and more importantly, the paper introduces several lessons learned derived from real-world experience made while using this framework. As evidence for the value of these lessons can be presented, they are considered a helpful contribution for industry and academia to make BPM introduction projects more successful.