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Using patterns to reveal e-mail communication structures

Presentation held at the 7th International Conference on Intelligent Tutoring Systems. Workshop 'Designing computational models of collaborative learning interaction'
: Gaßner, K.

Volltext urn:nbn:de:0011-n-263857 (360 KByte PDF)
MD5 Fingerprint: 85747317b5b83f04dc65c6229f16c2c5
Erstellt am: 20.01.2005

2004, 6 S.
International Conference on Intelligent Tutoring Systems (ITS) <7, 2004, Maceio, Brasilien>
Workshop "Designing Computational Models of Collaborative Learning Interaction" <2004, Maceio, Brasilien>
Vortrag, Elektronische Publikation
Fraunhofer ISST ()
communication; analysis

This paper argues for the use of patterns to analyze communication structures. Patterns aggregate meaningful coincidences concerning aspects either at a certain point of time or with respect to reiterations. Subsequently, a particular kind of diagram is introduced to describe various aspects of communication, and to make explicit the actual selection of aspects that need to be considered. However, it is not attempted to define a meta-model of communication, but rather to provide different views on communication, as a means to analyze and reflect upon assumptions and propositions regarding communication structures within working groups. Further, communication patterns are used to shape hypotheses regarding the relation of cooperation and workload. In order to test these hypotheses, a prototype tool called CommunicAID:CommAn1, has been developed that enables the analysis of E-Mail communication based on patterns as proposed in this paper.