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Fostering continuous user participation by embedding a communication support tool in user interfaces

: Yetim, F.; Draxler, S.; Stevens, S.; Wulf, V.

AIS transactions on human-computer interaction : THCI 4 (2012), Nr.2, S.153-168
ISSN: 1944-3900
Fraunhofer FIT ()

This paper critically reviews previous IS literature on user participation and argues that the literature is mainly empirically or normatively oriented and lacks design research on developing system prototypes in order to foster continuous user participation. It then contributes to the current research by introducing a system prototype, a communication tool that enables users to participate while using their application systems in their work contexts. The prototype provides different communication channels for supporting user-designer communications and knowledge sharing among users with respect to application usage. When integrated in the interface of an application system, the tool can help to adapt and redesign the application. The initial evaluation of the communication tool within the context of an application system indicates its usefulness and usability.