Hier finden Sie wissenschaftliche Publikationen aus den Fraunhofer-Instituten.

Boosting the overall measurement, assessment and optimization of services

an integrated approach using specified modeling methods and key performance indicators for service productivity improvement
: Rößner, Andrea; Kicherer, Florian

Institut d'Administration des Entreprises -IAE-, Aix-en-Provence:
Marketing, Strategy, Economics, Operations & Human Resources : Insights on Service Activities; the 12th International Research Conference in Service Management; La Londe Les Maures, France, May 29, 30, 31 & June 1, 2012
Aix-en-Provence: IAE, 2012
2 S.
International Research Conference in Service Management <12, 2012, La Londe les Maures>
Fraunhofer IAO ()