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Participative process introduction: A case study in the indiGo project

: Decker, B.; Rech, J.; Althoff, K.-D.; Klotz, A.; Leopold, E.; Voss, A.

Maurer, H.:
I-KNOW 2003, Third International Conference on Knowledge Management. Proceedings
Graz: Institute for Information Processing and Computer Supported New Media (IICM), 2003 (Journal of universal computer science Special Issue)
ISSN: 0948-6968
S.28-33 : Ill., Lit.
International Conference on Knowledge Management (I-KNOW) <3, 2003, Graz>
Fraunhofer IESE ()
Fraunhofer AIS ( Fraunhofer AIS) ()
process learning; process model maintenance; indiGo; experience management; experience factory; improvement management; knowledge management; process modeling

In software engineering, the quality of development and business processes and their models is of utmost importance for (a) the quality of the software products developed and (b) the operational success of the organization. Nevertheless, many organizations neglect these processes and leave the knowledge about them in the heads of their experts. In this paper, we present the indiGo method and platform for eParticipative Process Learning. Furthermore, we present first results of a long-term case study for the evaluation of these methods. The results indicate that processes introduced and modeled with process user participation result in process models with higher acceptance and better perceived quality.