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Quality of cloud services

: Weisbecker, Anette

Praeg, Claus-Peter (Ed.); Spath, Dieter (Ed.):
Quality management for IT services : Perspectives on business and process performance
Hershey/Pa.: Business Science Reference, 2011 (Premier reference source)
ISBN: 978-1-61692-889-6
ISBN: 978-1-616-92891-9
Aufsatz in Buch
Fraunhofer IAO ()

Cloud Computing has become the predominant paradigm in information technology for the use of distributed resources. It enables the Internet of Services where different provider offer services and compose services to new value added services. For the emerging service value chains the quality the services plays an important role. Therefore, beside software engineering methods aspects like quality of services, business models, and the interaction with the customer have to be considered during the development of cloud services. This chapter describes how these aspects can be integrated in the development process by combining software and service engineering methods and considering quality as a critical success factor in the design time.