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An end user and environment field study for an inclusive design of consumer products

: Fiddian, T.; Bowden, C.; Magennis, M.; Fennell, A.; O'Connor, J.; Kirisci, P.T.; Mohamad, Y.; Lawo, M.


Jacko, J.A.:
Human-computer interaction. 14th international conference, HCI International 2011. Pt.4: Users and applications : Orlando, FL, USA, July 9-14, 2011; Proceedings
Berlin: Springer, 2011 (Lecture Notes in Computer Science 6764)
ISBN: 3-642-21618-8
ISBN: 978-3-642-21618-3
ISBN: 978-3-642-21619-0
ISSN: 0302-9743
International Conference on Human-Computer Interaction (HCI International) <14, 2011, Orlando/Fla.>
Fraunhofer FIT ()
accessibility; usability; product design; interaction design; user interface; virtual; avatar; digital human model; inclusion; universal design; design for all; inclusive design

In this paper an approach to improve the design of every day consumer products for inclusive design with a focus on elderly people with mild to medium physical and sensory impairments is presented. As mainstream manufactures do not have a detailed understanding of the needs of this target group the idea is to use a Virtual Human Model that covers these impairments. A Virtual Laboratory with three design phases is the approach to allow designers to plan and evaluate the user interfaces of their products. The paper gives a state of the art and presents the Virtual User Model as a mixture of human and environment context. In this paper we present results of an detailed ethnographic study. The research carried out on a group of 58 elderly people from the UK, Ireland and Germany who had a range of three mild-to-medium impairments; hearing, vision and manual dexterity.