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E-industrial services for manufacturing systems: Differentiation through internet services

: Sihn, W.; Graupner, T.-D.

Bley, H. ; Universität des Saarlandes, Lehrstuhl für Fertigungstechnik:
Progress in Virtual Manufacturing Systems : Proceedings. 36th CIRP International Seminar on Manufacturing Systems, June 03-05, 2003, Saarbrücken, Germany
Saarbrücken: Univ. des Saarlandes, 2003 (Schriftenreihe Produktionstechnik 29)
ISBN: 3-930429-58-6
International Seminar on Manufacturing Systems <36, 2003, Saarbrücken>
Fraunhofer IPA ()
E-Service; web services; value added services; Internet; Fertigungssystem; Dienstleistung; Kundendienst

The producing sector experiences the changes from a nationally oriented industrial society to a globally operating information society. In the face of the predominantly negative sales development in mechanical and plant engineering, the marketing of services is a chance for manufacturers to compensate for the inactive core business. In the future combined solutions with life cycle accompanying services will be offered by the manufacturers. Application solution providing (ASP) is one possible form of value-added services. Via nets it offers software solutions for rent. With its service platform the Fraunhofer Association e-Industrial Services has created a portal which allows the achievement of additional services via the Internet.