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Business modeling for service engineering: A case study in the IT outsourcing domain

: Scheithauer, G.; Kett, H.; Kaiser, J.; Hackner, S.; Hu, H.; Wirtz, G.


Proceedings of the 25th Annual ACM Symposium on Applied Computing 2010. CD-ROM : Sierre, Switzerland, March 22 - 26, 2010
New York: ACM, 2010
ISBN: 978-1-605-58638-0
Annual ACM Symposium on Applied Computing <25, 2010, Sierre>
Fraunhofer IAO ()

Service engineering for both, service-oriented architectures and evolving service market places in the Internet, is still a challenge due to dynamic environments, high uncertainties, and increasing coopetition of market participants. Against this context, this paper introduces the Integrated Service Engineering Framework, presents a conducted case study in the IT outsourcing domain, and discusses the framework's performance. Additionally, it reviews work related to business modeling. The case study shows that the ISE Framework is particularly strong in process and data modeling and their derivation from one perspective into the other.