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Analysing supply chain performance using a balanced measurement method

: Bullinger, H.-J.; Kühner, M.; Hoof, A.J. van


International Journal of Production Research 40 (2002), Nr.15, S.3533-3543
ISSN: 0020-7543
ISSN: 1366-588X
Fraunhofer IAO ()
logistics organization; supply chain management; business processes

Aside from lean management and business process re-engineering, a new management approach for optimizing logistics organization is gaining recognition: supply chain management. An essential precondition to benefit from supply chain management is a structured analysis of the network-specific optimization opportunities. Opportunities are derived from suboptimal inner and cross-organisational business processes and the related material, information and capital flows. The paper describes a supply chain analysis approach and proposes a measurement methodology integrating bottom-up and top-down performance measures as a hybrid balanced measurement approach