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2002
Report
Titel
A quality profile and techniques for eCommerce application assessment
Titel Supplements
D 2 ProducEbility-U
Abstract
This document presents the deliverables of the Work packages WP2.1 and WP2.2 of the Fraunhofer IESE 2002 internal project ProducEbility-U. It provides the definition of a quality profile for eCommerce applications and an overview of assessment criteria. This chapter provides a characterisation of eCommerce applications, compare the assessment of eCommerce applications with other FhG/IESE-assessments, and motivates the development of quality profile for eCommerce assessment. An eCommerce application is a program or group of programs designed for end users who want to conduct business electronically via the web. Central elements of eCommerce applications are the electronic modelling and efficient management of business processes and relationships between companies and between a company and its customers. The customers may be businesses (Business-to-Business/B2B) or consumers (Business-to-Consumer/B/C). Depending on the nature of these processes, eCommerce solutions have their focus on saving costs or on generating revenue. The technology behind Web and eCommerce applications has changed with the increase of quality requirements. Especially requirements about the security, scalability, maintainability, and the reliability of this application as well as the separation from business logic for these applications had an impact on the technology. The two-tier model has meanwhile been replaced by the three-tier and now more generally by the n-tier model. Clients still use a browser to visit web sites, which are hosted and delivered by web servers. But most of the software has been moved to the application server. The application servers interact with one or more database servers.
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