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Multimedia product documentation. User requirements

 
: Hudetz, W.; Friedewald, M.

:

IEEE Industrial Electronics Society:
IECON 2002, International Conference on Industrial Electronics, Control and Instrumentation : November 5-8, 2002, Sevilla, Spain
Piscataway, NJ, USA: IEEE Press, 2002
ISBN: 0-7803-7475-4
ISBN: 0-7803-7474-6 (Print)
S.2515-2519 (Vol.3)
International Conference on Industrial Electronics, Control and Instrumentation (IECON) <28, 2002, Sevilla>
IEEE Industrial Electronics Society (Annual Conference) <2002, Sevilla>
Englisch
Konferenzbeitrag
Fraunhofer ISI ()

Abstract
The globalisation of industry and the strong dependence of the German machine manufacturers on export has increased the importance of an up-to-date and user-oriented product documentation not only as a cost factor but as a competition factor of strategic importance as well. The use of Multimedia is a promising approach to realize such an improved documentation. This paper presents the results of a survey that was conducted among the manufactures of machine and their customers to identify the user requirements for Multimedia Product Documentation. As a result of the analysis a number of success factors are identified. Finally some recommendations for the implementation of a Multimedia Machine Information System are given.

: http://publica.fraunhofer.de/dokumente/N-14576.html