Options
2002
Conference Paper
Titel
Multimedia product documentation. User requirements
Abstract
The globalisation of industry and the strong dependence of the German machine manufacturers on export has increased the importance of an up-to-date and user-oriented product documentation not only as a cost factor but as a competition factor of strategic importance as well. The use of Multimedia is a promising approach to realize such an improved documentation. This paper presents the results of a survey that was conducted among the manufactures of machine and their customers to identify the user requirements for Multimedia Product Documentation. As a result of the analysis a number of success factors are identified. Finally some recommendations for the implementation of a Multimedia Machine Information System are given.