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Empirical Study Concerning Industrial Services within the Austrian Machinery and Plant Engineering Industry

 
: Matyas, K.; Rosteck, A.; Sihn, W.

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Volltext (PDF; )

Roy, R. ; International Institution for Production Engineering Research -CIRP-, Paris:
CIRP IPS2 Conference 2009. Industrial Product-Service Systems : Conference held at Cranfield University on 1 - 2 April 2009, proceedings
Cranfield, Bedford: Cranfield University Press, 2009
ISBN: 978-0-9557436-5-8
S.40-45
Industrial Product-Service Systems Conference (IPS2) <2009, Cranfield>
Englisch
Konferenzbeitrag, Elektronische Publikation
Fraunhofer Austria ()
Industrial Services; Engineering Industry; Service Development; Service Management

Abstract
Industrial Services adapted to the requirements of the customers and aligned with the specifications of the physical products are becoming increasingly important for companies in the engineering industry in order to remain competitive and to ensure long-term economic success. An empirical study in the Austrian machinery and plant engineering industry should systematically evaluate and document corporate practice with regard to services. The current service landscapes in companies and the development of customer requirements have been investigated. The result of the study is a general idea of what the future needs for action in these companies as well as in applied research are.

: http://publica.fraunhofer.de/dokumente/N-136979.html