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Learning without interrupting

: Aehnelt, Mario

Guralnick, D.:
ICELW 2009, the International Conference on E-Learning in the Workplace. Proceedings. CD-ROM : New York, USA, 09/06/2010 to 11/06/2010
New York/NY, 2009
ISBN: 978-0-615-29514-5
5 S.
International Conference on E-Learning in the Workplace (ICELW) <2, 2009, New York/NY>
Fraunhofer IGD ()
computer-supported collaborative learning (CSCL); workplace-embedded learning; cooperative learning; self-directed learning

Learning is a by-product of working when a problem, question or curiosity occurs during everyday work processes. Thereby interpersonal help seeking is a commonly used learning strategy to acquire missing knowledge. Although the help requesting party benefits from other's help, helping people are interrupted in ongoing work processes. This correlation of work-integrated learning and unplanned interruptions can be addressed by providing support for interpersonal help seeking. Based on a generalized model of contextualized knowledge transfer, three different approaches are introduced to support the learning without interrupting others.