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Understanding the Customer: What Do We Know about Requirements Elicitation?

: Dieste, O.; Juristo, N.; Shull, F.


IEEE Software 25 (2008), Nr.2, S.11-13
ISSN: 0740-7459
ISSN: 1937-4194
Fraunhofer IESE ()

"Getting the requirements right" is one of the most important activities in software development, and making a crucial misstep at this phase can easily lead to large amounts of rework. The best way to develop a high-quality system with minimal effort is still to get the requirements right the first time. However, requirements elicitation still relies mainly on the same old proven techniques: interviewing the customer and showing him or her prototypes to get feedback. Has research has provided any clues on how to better accomplish this?