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: Rombach, H. Dieter; Steffens, Petra


Nof, S.Y.:
Springer handbook of automation
Berlin: Springer, 2009
ISBN: 978-3-540-78830-0
ISBN: 978-3-540-78831-7
S.1629-1643, Part I
Aufsatz in Buch
Fraunhofer IESE ()

e-Government in its most generic form refers to the automation of government processes and services by using modern information and communication technologies, usually - but not necessarily - in combination with web technology. The transition from paper-based administrative workflows to electronically supported process chains involving a multitude of stakeholders (in particular, government agencies, citizens or companies) is a key driver of today's e-Government policies. Whereas in their early manifestations, e-Government efforts were primarily geared towards improving internal administrative performance, today's focus is on increasing the overall quality of government services. The aim is to improve the living conditions of citizens and to create a favorable climate for business.
This chapter provides a short introduction to the basic concepts of e-Government, explains how e-Government evolved over the last 10 years, gives an overview of the dimensions on which the design and implementation of successful and sustainable e-Government services has to proceed, and outlines some future challenges for e-Government.