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A method for the realization of business models with process-oriented management systems

: Krause, O.

Neely, A. ; Performance Measurement Association -PMA-:
Performance Measurement and Management 2002. Research and Action : The third international conference on theory and practice in performance measurement. The World Trade Center, Boston, USA 17-19 July 2002
Boston, 2002
ISBN: 0-9533761-2-5
International Conference on Performance Measurement and Management (PMA) <3, 2002, Boston/Mass.>
Fraunhofer IPK ()

Even though the Balanced Scorecard approach shaped a new paradigm for man-agement systems design, there is empirical evidence that the methods which are applied to realize this paradigm are not appropriate. This paper presents a method to plan, build and run process oriented, performance indicator based management systems. It outlines the approach applied in development, the find-ings from a requirements definition, the structure and content of this method, how it is an improvement, as well as lessons learned from validation.