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A customer-oriented approach to reduce the complexity of business process integration

: Otto, B.; Beckmann, H.

Pawar, K.S.:
Ubiquitous engineering in the collaborative economy : Proceedings of the 8th International Conference on Concurrent Enterprising, Rome, Italy, 17 - 19th June 2002
Nottingham: Univ. of Nottingham, 2002
ISBN: 0-85358-113-4
International Conference on Concurrent Enterprising <8, 2002, Rome>
Fraunhofer IAO ()
process integration; business process; Electronic Business

One of the main objectives of electronic business is the facilitation of inter-company process integration. However, in recent years many efforts in this field did not live up to expectations. Reasons for that can be found in the enormous complexity of the integration task.
The paper proposes an approach to overcome current obstacles by providing a set of business process components and a standardised document exchange format while taking into account the specific requirements of customer-oriented suppliers of the German electrical industry. The approach is embedded in a three-step implementation procedure. The paper closes with the presentation of the findings in a case-based scenario taken from the electrical power-tool industry.