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2001
Conference Paper
Titel
Introduction of competence networks as basis of innovative services in the investment good industry
Abstract
Small and medium sized enterprises in the investment good industry are particularly in need of differentiate themselves from international competitors essentially through offering innovative services. Due to the high complexity of machines and their individual integration to production systems, these services are knowledge intensive and require the participation of the customer. Focus is placed on the economical important maintenance area, the concept of competence networks and ist requirements of information and communication technology dimensions. Consequently, a strategy of the development and introduction of competence network is proposed. Additionally, an exemplary concept of competence network for maintenance activities is presented in regard to the EU-project PreServe.
Author(s)