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Introduction of competence networks as basis of innovative services in the investment good industry

: Bullinger, H.-J.; Gudszend, T.

Thoben, K.-D.:
ICE 2001. Engineering the Knowledge Economy through Co-operation. Proceedings ot the 7th International Conference on Concurrent Enterprising
Nottingham: Centre for Concurrent Enterprising, 2001
ISBN: 0-85358-098-7
International Conference on Concurrent Enterprising <7, 2001, Bremen>
Fraunhofer IAO ()

Small and medium sized enterprises in the investment good industry are particularly in need of differentiate themselves from international competitors essentially through offering innovative services. Due to the high complexity of machines and their individual integration to production systems, these services are knowledge intensive and require the participation of the customer. Focus is placed on the economical important maintenance area, the concept of competence networks and ist requirements of information and communication technology dimensions. Consequently, a strategy of the development and introduction of competence network is proposed. Additionally, an exemplary concept of competence network for maintenance activities is presented in regard to the EU-project PreServe.